Your local Penrith hot water specialists.
No Call-Out Fee | Fast Help | Trusted Local Experts
If you live or work in Penrith and need help with your hot water system, reach out to Cheapa Hot Water, your local specialists.
With over 30 years of experience repairing, replacing, and installing reliable, energy-efficient hot water systems for homes and businesses across the Penrith region, we’re here to help.
We understand how disruptive hot water issues can be. Whether it’s no hot water, a leaking tank, rising energy bills, or a system nearing the end of its life, we offer fast, same-day solutions with no call-out fees.
We work on all types of systems including electric, gas, solar, and heat pumps, and we’re fully licensed to carry out both plumbing and electrical work. That means you only need one technician, and the job gets done right the first time.
Energy efficient hot water services.
Thinking of upgrading to an energy-efficient heat pump or solar hot water system? We’ll guide you through the most suitable options for your budget and hot water usage. We’ll also help you access government rebates (if eligible) — and take care of all the paperwork for you.
Our fully stocked service vehicles operate daily throughout Penrith and the surrounding suburbs, so you can count on fast, professional service with no delays.
Get fast help.
Don’t let hot water problems disrupt your day. Whether you need urgent repairs, routine servicing, or hot water system installation service, we’re here to help. When you contact us, you’ll speak directly with a hot water specialist (not a call centre or office member). Advice you can trust.
John Graham
Cheapa Hot Water
Penrith Hot Water Services.
Below are some examples of recent water heater repair, installation and service projects we’ve completed for locals in Penrith.
Gas Hot Water System Repair
Fast, same-day service and full system check.
This Emu Plains homeowner called when their gas hot water system suddenly stopped working, leaving them without hot water. With a full household and busy schedules, they needed a fast resolution.
Our technician Steve arrived promptly and quickly identified the fault. Because our service vehicles carry a wide range of spare parts, he was able to complete the repair on the spot.
He also carried out a full system service to ensure everything was running efficiently and safely. The customer was back enjoying hot water within hours — and had the reassurance that their system had been properly maintained.
Solar Hot Water System Replacement
Utilising existing components saves our customers money.
We recently attended a Penrith property where the homeowner’s Thermann solar hot water system had developed a serious leak. The storage tank had split, and water was pouring out from the unit. Luckily, the tank was located outside, which helped avoid water damage inside the home.
Our technician John helped the customer over the phone to shut off the water supply to minimise further loss. Onsite, he confirmed the storage tank was beyond repair, but the roof-mounted solar panels, sensors, and pump were still in excellent condition.
To save the customer money, we recommended installing a Thermann Solar Electric Tank 250L (TH250GLG) — a durable, Australian-owned brand that worked perfectly with the existing system. The new tank was installed, the system recommissioned, and hot water was fully restored the same day.
Electric Hot Water System Repair
Water heater restored after an unusual ant infestation
A Penrith homeowner contacted us after their electric water heater started losing heat and eventually stopped working entirely. The cause? A surprising ant infestation inside the unit.
Ants had built a nest around the thermostat and wiring, which led to corrosion, short circuits, and system failure. We removed the ants and debris, replaced the damaged thermostat, and completed a full service of the unit — flushing the tank, inspecting the anode, and testing all key components.
We also advised the customer to contact pest control and seal any nearby entry points to prevent recurrence. The system was up and running again the same day.
Solar Hot Water System Upgrade
Rheem Solar Highline installed for maximum energy savings
We were contacted by a homeowner in Werrington to replace an ageing and inefficient solar hot water system. After inspecting the setup, we recommended a Rheem Solar Highline — a high-performance, Australian-made system known for its reliability and energy efficiency.
To minimise disruption, we reused the existing rooftop position and plumbing layout. Using our MightyLift lifting equipment, we installed the new system quickly and safely, with no risk to property or tradespeople.
The new system was commissioned that same day, delivering immediate improvements in hot water performance and long-term energy savings for the homeowner.
Heat Pump Replacement
Efficient upgrade after leak in Terrey Hills system
This Cambridge Park homeowner contacted us when their Rheem heat pump began leaking. The system was no longer repairable, but the customer was happy with its energy savings and wanted a similar solution.
We recommended the Rheem Ambiheat HDc270 — a next-generation 270L heat pump built for Australian conditions. It features microchannel heating technology, quiet operation, and advanced smart controls.
We installed the new system promptly, and the customer was back enjoying quiet, efficient, and reliable hot water within hours — with the added benefit of lower energy bills.
Emergency Gas Hot Water Replacement
Rapid response after a system caught fire
We recently attended a Penrith emergency call-out after a customer’s gas hot water system caught fire. Fortunately, they were able to put it out safely, but the system was severely damaged and needed urgent replacement.
Our technician arrived within the hour to assess the damage and make the site safe. The old unit was removed, and we installed a Rheem Stellar 330 — a premium gas hot water system featuring a 130L tank, 200L/hr recovery rate, and a 5-star energy efficiency rating.
This event was a strong reminder of why regular servicing is so important — it can help prevent dangerous faults before they occur.